Privacy Policy

Effective Date: 5 August 2026

Sublime Hair Extensions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

Information We Collect

We may collect the following categories of personal information:

Name
Telephone number
Email address
Appointment details
Messages submitted through our contact forms
IP address
Browser type and version
Device information
Website usage statistics
Cookies and similar technologies

How We Collect Your Information

We collect information when you:

Contact us through our website.
Call or email us.
Book an appointment.
Request information about our services.
Subscribe to marketing communications (where applicable).
Browse our website.

How We Use Your Information

We process your personal information for the following purposes:

Responding to enquiries.
Managing appointments.
Providing our hair extension services.
Improving our website.
Monitoring website performance.
Preventing fraud and protecting website security.
Complying with legal obligations.
Sending promotional communications where you have provided consent.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases:

Consent
Performance of a contract
Legitimate interests
Compliance with legal obligations

Cookies

Our website uses cookies to:

Ensure the website functions correctly.
Analyse website traffic.
Improve user experience.
Measure website performance.
Support advertising and marketing activities where consent has been provided.

Further information can be found in our Cookie Policy.

Third-Party Services

Depending on the services used by our website, we may process information through trusted third-party providers, including:

Google Analytics
Google Ads
Google Maps
Meta (Facebook)
Instagram
Payment providers (where applicable)
Website hosting providers
Email service providers

Each provider processes personal information in accordance with its own privacy policy.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services.
Meet legal and accounting obligations.
Resolve disputes.
Enforce our agreements.

When data is no longer required, it is securely deleted or anonymised.

Security

We implement appropriate technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Disclosure
Alteration
Destruction

Although we strive to protect your information, no method of internet transmission can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict processing.
Object to processing.
Withdraw consent where processing is based on consent.
Request data portability.
Lodge a complaint with the Information Commissioner’s Office (ICO).

International Transfers

Where personal information is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place as required under applicable data protection legislation.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Sublime Hair Extensions
180 Kensington Church Street
Kensington
London
W8 4DP
United Kingdom

Telephone: 020 3143 0000
Mobile: 07756 956807

Website: https://www.russian-hairextensions.co.uk

Email: contact@russian-hairextensions.co.uk

If you are dissatisfied with how we handle your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO).

Privacy Statement