Terms & Conditions
Effective Date: 5 August 2026
These Terms and Conditions govern the use of the Sublime Hair Extensions website and the booking and provision of our hair extension and beauty services.
By accessing our website or booking an appointment with us, you agree to be bound by these Terms and Conditions.
1. Business Information
Sublime Hair Extensions
180 Kensington Church Street
Kensington
London
W8 4DP
United Kingdom
Telephone: 020 3143 0000
Mobile: 07756 956807
Website:
https://www.russian-hairextensions.co.uk
Email:
contact@russian-hairextensions.co.uk
2. Our Services
Sublime Hair Extensions provides professional hair extension services, consultations, treatments, maintenance, and related beauty services.
All services are subject to availability.
We reserve the right to recommend, modify, or decline a treatment where we believe it is unsuitable based on the condition of the client’s hair or other relevant circumstances.
3. Consultations
A consultation may be required before certain treatments.
During a consultation, we may assess:
- Hair condition
- Previous chemical treatments
- Hair type and suitability
- Desired style and expectations
- Maintenance requirements
Clients must provide accurate information regarding previous treatments, allergies, sensitivities, and relevant hair history.
Failure to provide accurate information may affect treatment results.
4. Appointments
Appointments must be booked in advance.
Clients are responsible for ensuring that:
- Contact details provided are correct.
- They arrive on time.
- They communicate any changes as soon as possible.
Late arrival may reduce the available treatment time. We reserve the right to adjust or reschedule appointments where necessary.
5. Deposits and Payments
A deposit may be required to secure an appointment.
Deposit requirements will be confirmed at the time of booking.
Deposits may be non-refundable where:
- An appointment is cancelled with insufficient notice.
- The client does not attend the appointment.
- The client arrives significantly late and the appointment cannot proceed.
Full payment is required upon completion of services unless another arrangement has been agreed in advance.
6. Cancellation and Rescheduling Policy
We understand that plans can change.
Clients should provide as much notice as possible when cancelling or changing an appointment.
Repeated cancellations, missed appointments, or late cancellations may result in:
- A requirement for a deposit before future bookings.
- Refusal of future appointments.
7. Hair Extensions and Products
Hair extensions are a specialist service requiring appropriate care.
Clients acknowledge that:
- Hair extension lifespan varies depending on maintenance and lifestyle.
- Correct aftercare is essential.
- Natural hair condition may affect suitability and results.
Sublime Hair Extensions is not responsible for damage or reduced lifespan caused by incorrect maintenance, unsuitable products, or failure to follow professional advice.
8. Client Responsibilities
Clients agree to:
- Provide truthful and complete information.
- Inform us of allergies, sensitivities, or medical conditions relevant to treatment.
- Follow aftercare instructions.
- Use recommended products and maintenance procedures where advised.
- Treat staff and other clients respectfully.
9. Satisfaction and Complaints
We aim to provide professional, high-quality services.
If you are unhappy with any aspect of your treatment, please contact us as soon as possible after the appointment so we can review your concerns.
Complaints should include:
- Your name
- Appointment date
- Details of the concern
- Supporting information where relevant
We will make reasonable efforts to investigate and respond.
10. Website Use
This website is provided for general information about Sublime Hair Extensions and our services.
You agree not to:
- Use the website for unlawful purposes.
- Attempt to access restricted areas.
- Introduce viruses or harmful software.
- Copy or reproduce website content without permission.
11. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Branding
- Graphics
- Design elements
is owned by Sublime Hair Extensions or used with permission.
Unauthorised copying, reproduction, or commercial use is prohibited.
12. Website Accuracy
We make reasonable efforts to ensure that information on this website is accurate and current.
However, we do not guarantee that all information is complete, error-free, or continuously updated.
Prices, services, availability, and promotions may change without notice.
13. Limitation of Liability
To the maximum extent permitted by law, Sublime Hair Extensions shall not be liable for losses arising from:
- Incorrect information supplied by clients.
- Failure to follow aftercare advice.
- Individual treatment outcomes.
- Website interruptions.
- Events outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
14. Privacy and Data Protection
Personal information is processed in accordance with our Privacy Policy.
Information about cookies used on our website is available in our Cookie Policy.
15. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
The latest version will be published on this website with the updated effective date.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Sublime Hair Extensions
180 Kensington Church Street
Kensington
London
W8 4DP
United Kingdom
Telephone: 020 3143 0000
Mobile: 07756 956807